Privacy Policy

At Kapoor Lamp Shades, we follow the best measures to maintain and safeguard your privacy when it comes to using our website. Please read the terms of our Privacy Policy carefully to understand how we use user information provided to us.

The Platform collects, stores, processes and use Your information in accordance with Platform Privacy Policy. By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website by Platform in accordance with the Privacy Policy.

Sharing Personal Information

By accessing www.kapoorlampshades.com, you understand and agree that you share personal information (PI) about yourself at your own discretion for the purpose of processing your order as well as for fraud prevention, shipping and credit card authorisation.

This PI includes, but is not limited to, Personal Names, Addresses, Phone Numbers, Email IDs and Credit card/Debt Card information amongst others as part of your account details or transactions on this website.

We work on a secure server and adhere to the strictest guidelines with respect to your PI in order to prevent any unauthorised access to the same.

Access

We reserve the right to restrict access to certain sections of our website, or to our entire website, at our sole discretion.

If you have chosen an Email ID and Password to register on and login to our website, please ensure that your Login details are kept absolutely confidential

Intellectual Property & Copyright

Kapoor E-Illuminations Pvt. Ltd holds all intellectual property rights of its website, including all trademarks, content, images, product information, website design and logos. Nothing may be copied, reproduced or disseminated in any way.

All the content and images, used in this website are subject to copyrights solely held by Kapoor E-Illuminations Pvt. Ltd . Any other use of this website, its content or information is strictly prohibited.

Third party vendors shown or linked to our website own the intellectual property rights. Kapoor E-Illuminations Pvt. Ltd . does not accept any liability for any loss or misrepresentation that may occur from you using or relying upon these third parties.

Return & 15-Days Replacement Policy

We request you to kindly read the Terms & Conditions of our Return & 15-Days Replacement Policy stated below before placing an order at www.kapoorlampshades.com

Due to the nature of our products, we do not accept any returns. However, as per our 15-Days Replacement Warranty, we do offer replacement ONLY if a product has MANUFACTURING DEFECTS.

Customers CANNOT request for order replacements for any other reason other than manufacturing defect(s).

As per our 15-Days Replacement Warranty, customers have two choices in case of orders with manufacturing defects:

They can either buy the same product from our website.

If that particular product is not available, they can pick up any other product of equal or higher value. (For higher value products, they will have to pay the additional difference in pricing.)

To avail the 15-Days Replacement Warranty for order(s), customers should inform us about the discrepancy in product by sending an email to e-com@kapoorlampshades.com within 15 days from the date of receipt of the order(s).

In compliance with the 15-Days Replacement Warranty, we will send the replaced product (based on the customer’s choice) within 15 days of placing a fresh order.

If an order has been tampered with or the package is open/damaged at the time of receipt, customers are advised NOT to accept the order and ask the courier executive to take it back. Additionally, they must inform us about the case by sending an email to e-com@kapoorlampshades.com within 24 hours from the time of delivery, so that we can take corrective action at the earliest.

E-Coupons – Terms and Conditions

These terms and conditions are in addition to the existing Kapoor E-Illuminations Pvt. Ltd Terms of Use.

Any offer contained in any electronic communication, or any communication that may be displayed on the Website, (“E-Coupons”) is made by sellers registered on the Platform, and not by the Platform itself.

E-Coupons are also not offered to, and shall not be used by, such Registered Users who under any statutory obligations are prohibited to use E-Coupons. Each E-Coupon is a privilege provided to Registered Users on the Platform and is not a right or claim against Platform. Platform reserves the right to cancel an E-Coupon, in case a Registered User is found to be in violation of the Terms of Use.

Registered Users using the E-Coupons in any manner shall be deemed to have read, understood and accepted these terms and conditions. The value of E-Coupons and the mode of using E-Coupons will be specifically as mentioned in the electronic communication sent to You or displayed on the Website.

E-Coupons can be redeemed only on purchases made through the Website on those listings that provide for the option of E-Coupon payments. E-Coupons shall be invalidated in case of rejection of payment by Platform pursuant to the Platform’s risk containment measures. E-Coupons cannot be used to buy any item which is illegal or prohibited by the Terms of Use.

One E-Coupon can be used only for one purchase irrespective of the value of such purchase and the underutilised or underutilised value of the E-Coupon shall be forfeited, and the User cannot claim any benefit or a substitute an E-Coupon in lieu of the same. The purchase value of the item in excess of the value of the E-Coupon shall be paid by the User along with using the E-Coupon.

An E-Coupon carries no cash value and cannot be transferred, negotiated or sold and cannot be redeemed against cash. E-Coupons cannot be combined with any other coupons or any other offer or promotion.

The Platform may offer various discounts / incentives to the customers on select products for a select period, together with any discount that maybe offered by the Merchants listed on the Platform. The gross discount offered by the Platform to the customer, may be reduced on account of various business and operational costs, which entails costs such as administration costs, platform costs, tax costs, etc. Since this discount is offered by the platform on select products and for a specific time, the associated business and operational costs are recovered from the customer. The customer understands and agrees to such costs and accepts discount net of such costs.

It is our endeavour to provide the best service to our customers and complete transparency in our dealings. Therefore the Platform has displayed the Gross Discount available, and has subsequently reduced the above-referred Costs to arrive at the Net Discount availed by the customers.

This reduction to the gross discount is calculated, keeping in mind the best offer price made available for the selected products to the customers.

Disclaimers

The Platform is not responsible for any typographical error leading to an invalid coupon. Platform does not guarantee that any one or more listings on the Website or the desired listings of the Users would have E-Coupon as the payment option. Platform is neither recommending you to purchase the specific item which you intend to purchase or actually purchase using E-Coupons, nor is the Platform is warranting or endorsing any product or services listed on the Website, nor warranting or verifying or guaranteeing the performance or conduct of any seller or of any third party. Platform shall not be liable for any lost or stolen E-Coupons and E-Coupons once issued shall not be reissued. Platform makes no representation or warranties of any kind regarding any product or service provided by any third party in connection with any E-Coupon and shall not be responsible for any costs, damages, accident, delay, injury, loss, expense or inconvenience that may arise in connection with the use of E-Coupons.

Payment Facility

Platform may from time to time contract with third party payment service providers including banks to open nodal bank accounts under applicable Indian laws, to facilitate the payment between users i.e. buyers and for collection of Platform Fees and other charges. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorised by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.

Breach

Without limiting other rights and remedies, Platform may limit your activity, immediately remove your information or buys, or end your listing, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website in the event, but not limited to:

If you breach the User Agreement or any terms or policies of the Website.

If your actions may cause legal liability for you, other users or Platform.

Platform may at any time at its sole discretion reinstate suspended users. Platform reserves the right to recover any amounts due and owing by you to Platform and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Indemnity

You shall fully indemnify, keep indemnified, defend and hold harmless Platform and Platform’s shareholders, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement or any rules and policies contained herein, or your violation of any law, rules or regulations or the rights of a third party.

Other Complaints

In the event you have any complaints or concerns with respect to the website or our services, please contact our Customer Support at +91-9811033372.

Governing Law

This User Agreement and all the rules and policies contained herein and any of Your usage of Website and Your dealings with Platform shall be governed and construed in accordance with the laws of India.

Arbitration

If any dispute arises between You and Platform during Your use of the Website or Your dealing with the Platform in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Platform. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be Delhi. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.